# HalaVoice AI Agent for Salla — Production Roadmap

## Phase 5: Advanced Automation (Month 3)
### Intelligent Routing
- [ ] AI-based call prioritization (by cart value, order history)
- [ ] Time-based automation rules (business hours only)
- [ ] Customer segment-based rules (VIP, new, returning)
- [ ] AB test different voice scripts per segment

### Multi-Language Support
- [x] Arabic (Saudi dialect)
- [ ] Arabic (Emirati dialect) — scripts done, need voice model
- [ ] Arabic (Egyptian dialect) — scripts done, need voice model
- [ ] English (for international merchants)
- [ ] Language auto-detection from customer profile

## Phase 6: Analytics & Insights (Month 4)
### AI-Powered Reports
- [ ] Weekly performance digest (WhatsApp + email)
- [ ] Customer sentiment analysis over time
- [ ] Peak call times and abandonment patterns
- [ ] Revenue recovered vs. cost analysis (ROI)
- [ ] Recommended script improvements from AI

### Export & Integration
- [ ] CSV export for all logs
- [ ] Webhook to external analytics (Google Analytics, Mixpanel)
- [ ] Slack webhook for real-time alerts
- [ ] Email notifications for anomalies

## Phase 7: Scale & Enterprise (Month 5-6)
### High Availability
- [ ] Multi-tenant queue isolation
- [ ] Read replicas for reporting queries
- [ ] Redis Sentinel for queue HA
- [ ] Rate limiting per store (configurable)

### Enterprise Features
- [ ] Custom voice model training (clone store owner's voice)
- [ ] White-label dashboard (merchant's branding)
- [ ] API tier for direct integration
- [ ] SLA guarantees with priority queue
- [ ] Dedicated HalaVoice agent per enterprise

### Billing & Plans
- [ ] Free tier: 50 calls/month, 100 WhatsApp messages
- [ ] Growth tier: 500 calls/month, 1000 WhatsApp messages
- [ ] Enterprise tier: unlimited + dedicated support
- [ ] Usage-based overage billing
- [ ] Salla App Marketplace subscription billing

## Phase 8: Advanced Features (Month 7+)
### Voice Innovations
- [ ] Real-time sentiment detection during calls
- [ ] Dynamic script adaptation (AI decides next line)
- [ ] Multi-agent handoff (sales → support)
- [ ] IVR-like menu navigation
- [ ] Voice authentication (verify customer identity)

### WhatsApp Commerce
- [ ] Product catalog browsing via WhatsApp
- [ ] Order status inquiries (conversational)
- [ ] Payment link generation
- [ ] WhatsApp payment integration (if available in region)

### Omnichannel
- [ ] Unified conversation history (voice + WhatsApp + chat)
- [ ] Cross-channel follow-up (e.g., call → WhatsApp summary)
- [ ] Customer preference learning (call vs. text)